We may be able to customise our courses for you and if you are willing to book multiple courses, we may even be able to write a new course specifically for you.

We may also be able to develop courses for other specific niches if we see these can be re-used so please enquire.

Naturally, all of the above depends on the time we have available to create the customisations and/or additional content.

Minimum 4 star hotel, all meals included (via reimbursement upon receipt or daily allowance – either is fine), transfers between the destination airport and the hotel, Internet access at the hotel, airfares (economy for less than 7 hours, business class for 7 hours or more), and the cost of any applicable visas.

If there is a timezone change of 5 hours or more, we will need to arrive an extra day ahead so we can adjust properly and present a great course for you.

Wherever possible, we prefer to either start courses on a Monday or end them on a Friday so as to minimise travelling time during working hours.

This is how we normally work with event producers:

If any opportunities for further training are identified, we will always refer these back to you since we respect your relationship with your clients.

If any consulting opportunities arise, we normally work with the clients directly unless the trainer’s agreement specifies otherwise.

We need a minimum of 14 days notice when making bookings or changes. This enables us to properly prepare for courses or organise alternative work should courses not proceed.

We work with a variety of event producers.

Once you book a course with us, our policy is that your trainer will not run that course for a competing company in the same city within 2 months either side of the course date.

This provides you with the assurance that you won’t run into competition (at least from us!) for the same course.

We normally list details of public courses we are booked to present on our website with a link to your website. If you do not want your course listed, please let us know.

We always ensure that the names and contact details of course participants are kept confidential.

We have standard daily rates that apply to all courses we present – please enquire.

We would love to be able to negotiate these with you but our rates have been set to cover the amount of time required to prepare and present the course for you so unfortunately, we are not able to negotiate.

For new clients, our fees are charged 50% up-front, due 14 days in advance. The remainder of the fee is placed into an escrow account to be released within 7 days of course completion, once we provide the course feedback forms to you.

Following a successful experience, payment terms may be amended to 100% within 14 days of course completion.

We can only accept payment via wire transfer or credit card.  Unfortunately, we cannot accept cheques or bank drafts under any circumstances.

With all clients, airfare and accommodation costs are paid directly by the event organiser.

We have a range of trainers available.

Please contact Jeff Robson on +61 8 6210 8500 with any questions regarding potential bookings, course content or fees.  You may also wish to speak with our Training Administration & Logistics Manager (same phone number).